Shipping policy
Thank you for choosing Monroe paris. We're committed to providing a smooth, reliable shipping experience. Please review the details below regarding order processing, shipping times, and customs.
Free Global Shipping on Orders Over $120 Enjoy free standard shipping when you spend over $120!
We believe in making fashion affordable and accessible. That's why we offer free worldwide Standard Shipping on all orders over $120.
For orders under $120, standard shipping fees will apply based on your region. Please note: We currently do not offer expedited or express shipping options.
Order Processing Processing Time: 1-3 business days (Monday-Friday)
Orders placed on weekends or public holidays are processed the next business day.
Delays may occur due to payment issues, incomplete addresses, or peak season volume. If so, we'll notify you via email.
Shipping & Delivery Region - Delivery - Shipping Cost United States - 7-11 business days - $5.99 (Free over $120) International - 7-15 business days - $7.99 (Free over $120)
Total Delivery Time = Processing Time + Transit Time
USA: 8-14 business days International: 8-18 business days Order Cut-Off: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Shipping Partners We work with USPS, DHL Express, UPS, FedEx, and other reliable carriers to ensure timely delivery. All orders come with trackable shipping so you can stay updated at every step.
Current Warehouse Update We're currently moving to a larger warehouse to better serve you. During this transition, some shipments may experience slight delays. Once the move is complete, product prices will increase.
Sizing Note To ensure the best fit, orders will include items two sizes larger by default unless specified otherwise during checkout.
Customs, Taxes & Duties Customers are responsible for any customs duties or taxes charged by their country. Monroe London is not liable for customs-related delays or fees. Please contact your local customs office for more information.
Order Tracking A tracking link will be sent via email once your order ships. Allow 24-48 hours for tracking to update. Need help? Contact us anytime at monroelondonservice@gmail.com.
Cancellations To cancel an order, reach out immediately after purchase. Cancellations are not guaranteed once processing has begun. If shipped, the order will need to be returned instead.
Shipping Issues Lost/Stolen Packages: We are not responsible for packages marked as delivered. Please contact the carrier directly to file a claim. Incorrect Address: Customers are responsible for entering the correct shipping information. We are not liable for shipments sent to inaccurate or incomplete addresses.
Delivery Exceptions Deliveries may be delayed due to:
Severe weather conditions Customs clearance Natural disasters Remote delivery locations We appreciate your patience in such cases.
Address Modifications Once an order is placed, address changes cannot be guaranteed. If needed, contact us immediately. If the order has already shipped, rerouting may not be possible.
Pre-Orders If you order a pre-order item along with in-stock items, your entire order will ship once all items are available. Split shipping is not currently supported.
Undeliverable Packages If a package is returned to us due to:
Invalid/incomplete address Failed delivery attempts Refusal to pay customs fees
International Shipping Restrictions Certain countries may experience:
Extended transit times Limited tracking updates Import bans or restricted items We advise checking your country's import guidelines before ordering.
Holiday Shipping Delays During holiday periods (e.g., Black Friday, Christmas, New Year), shipping carriers experience delays due to high volume. We recommend ordering early to avoid disappointment.
Didn't Receive Your Order? If you haven't received your order within the expected timeframe, please reach out to us at monroeparisservice@gmail.com for immediate assistance.
Contact Us:
Business name: Monroe London
Email: monroeparisservice@gmail.com
Address: 115 West 27th Street #10R, NY, NY, 10001, United States Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM We strive to respond to all inquiries within 24 hours.
Thank you for shopping with us. Your satisfaction is our priority.